Refund policy

At IHSAR, we take pride in the quality, craftsmanship, and careful inspection of every product before dispatch. As a result, we maintain a strict No Refund Policy for all purchases made through our website.

By placing an order with IHSAR, you acknowledge and agree to the terms outlined below.

1. No Refund Policy

All purchases made on the IHSAR website are final.

Refunds shall not be provided for:

  • Change of mind after purchase.

  • Incorrect size selection.

  • Incorrect product selection.

  • Personal preference regarding colour, fabric, fit, texture, or design.

  • Delay in delivery caused by courier partners.

  • Refusal to accept delivery.

  • Products purchased during promotional, discounted, sale, or clearance periods.

  • Orders where incorrect shipping information has been provided by the customer.

2. Eligible Exceptions

Refund requests will only be considered under exceptional circumstances where:

  • The product delivered is materially different from the product ordered; or

  • The product contains a verified manufacturing defect; and

  • A replacement product cannot be provided by IHSAR.

In such cases, the matter will be reviewed by our Customer Care team and a resolution will be provided at the sole discretion of IHSAR.

3. Reporting a Concern

To report a wrongfully delivered product or manufacturing defect, customers must contact IHSAR within forty-eight (48) hours of receiving the order.

The following information may be required:

  • Order Number

  • Date of Purchase

  • Delivery Address

  • Clear photographs of the product received

  • Photographs showing the issue or defect

  • Any additional information requested by IHSAR

Claims submitted after 48 hours of delivery may not be eligible for review.

4. Verification Process

All claims are subject to inspection and verification by IHSAR.

We reserve the right to:

  • Request additional photographs or videos;

  • Arrange a product inspection;

  • Reject claims that cannot be substantiated;

  • Determine the appropriate resolution on a case-by-case basis.

The decision of IHSAR shall be final and binding.

5. Approved Refunds

Where a refund is approved by IHSAR, the amount shall be credited to the original payment method used at the time of purchase.

Refund processing timelines may vary depending on:

  • Payment gateway processing times;

  • Banking procedures;

  • Credit card issuer policies.

Typically, approved refunds may take between 7–14 business days to reflect in the customer's account.

6. Non-Refundable Charges

The following charges, where applicable, may not be refundable:

  • Shipping charges;

  • Customs duties and import taxes;

  • Payment gateway charges;

  • Any third-party service fees.

7. Order Cancellations

Orders may only be cancelled before dispatch.

Once an order has been dispatched from our facility, cancellation requests cannot be accepted.

IHSAR reserves the right to cancel any order due to:

  • Product unavailability;

  • Pricing errors;

  • Suspected fraudulent activity;

  • Technical errors;

  • Any other reason deemed necessary.

In such cases, a full refund will be processed for any amount received.

8. Chargebacks & Payment Disputes

Customers are encouraged to contact IHSAR before initiating a chargeback or payment dispute.

Where a chargeback is initiated without a valid basis under this policy, IHSAR reserves the right to contest the claim and provide supporting documentation to the payment processor, banking institution, or relevant authority.

9. Limitation of Liability

To the fullest extent permitted by applicable law, IHSAR's liability shall be limited to the purchase value of the product in question.

IHSAR shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase or use of any product.

10. Policy Changes

IHSAR reserves the right to modify, amend, or update this Refund Policy at any time without prior notice.

Continued use of the website constitutes acceptance of any revised policy.

Contact Us

For refund-related queries, please contact:

IHSAR

Email: info.ihsar@gmail.com

Phone/WhatsApp: +919983144167

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST

Customer Acknowledgement

By placing an order on the IHSAR website, you confirm that you have read, understood, and agreed to this Refund Policy and acknowledge that IHSAR follows a No Refund Policy except in the limited circumstances expressly stated herein.