Shipping policy

At IHSAR, we are committed to delivering your order safely and efficiently. Every product is carefully inspected, packed, and dispatched to ensure it reaches you in the best possible condition.

1. Order Processing

  • All orders are processed within 5-7 business days from the date of order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During new launches, festive seasons, sale periods, or unforeseen circumstances, processing times may be slightly longer.

2. Domestic Shipping (India)

  • We offer shipping across India.

  • Standard delivery timelines typically range between 5–10 business days depending on the delivery location.

  • Delivery timelines are estimates and may vary due to weather conditions, logistical delays, public holidays, or circumstances beyond our control.

3. International Shipping

  • IHSAR ships to selected international destinations.

  • Delivery timelines may vary depending on the destination country, customs clearance procedures, and local courier services.

  • Customers are responsible for any customs duties, import taxes, VAT, or additional charges imposed by their country's authorities.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • IHSAR reserves the right to modify shipping charges without prior notice.

5. Order Tracking

  • Once your order is dispatched, a tracking link and shipment details will be shared via email, SMS, or WhatsApp (where applicable).

  • Customers can use the tracking information provided to monitor their shipment status.

6. Delivery Attempts

  • Our logistics partners will make multiple attempts to deliver your order.

  • If delivery fails due to:

    • Incorrect address provided by the customer,

    • Incorrect contact information,

    • Recipient unavailable,

    • Refusal to accept the package,

    the shipment may be returned to us.

In such cases, any re-shipping charges shall be borne by the customer.

7. Incorrect Shipping Information

Customers are solely responsible for providing accurate shipping and billing information.

IHSAR shall not be liable for delays, losses, or failed deliveries arising from:

  • Incorrect shipping address,

  • Incomplete address details,

  • Incorrect contact number,

  • Unavailability of the recipient.

8. Damaged Packages

Before accepting delivery, customers are advised to inspect the package carefully.

If the package appears damaged, tampered with, or opened:

  • Please note the damage on the courier receipt before accepting delivery.

  • Take photographs of the package and product.

  • Contact our Customer Care team within 48 hours of delivery.

Failure to report shipping-related damage within the specified timeframe may affect our ability to investigate the claim.

9. Delays Beyond Our Control

While we strive to ensure timely delivery, IHSAR shall not be held responsible for delays caused by:

  • Natural disasters,

  • Extreme weather conditions,

  • Government restrictions,

  • Strikes,

  • Customs clearance delays,

  • Transportation disruptions,

  • Events beyond reasonable control.

10. Lost Shipments

In the rare event that a shipment is lost in transit, IHSAR will coordinate with the shipping partner to investigate the matter.

Any replacement or resolution shall be provided only after confirmation from the courier partner regarding the status of the shipment.

11. Returns & Exchanges

Please note that IHSAR follows a strict No Return and No Refund Policy.

Returns or exchanges are only considered in cases of:

  • Wrong product delivery, or

  • Verified manufacturing defects.

For detailed information, please refer to our Returns & Exchanges Policy.

12. Contact Us

For shipping-related queries, please contact:

Customer Care: info.ihsar@gmail.com
Phone/WhatsApp: +019983144167

Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST

Disclaimer

IHSAR reserves the right to amend, modify, or update this Shipping Policy at any time without prior notice. Continued use of the website constitutes acceptance of the updated policy.